Information Collection and Use
We want you to feel safe while visiting any site developed or managed by LiteXpressUSA.com, and we promise: We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We will never share your credit card number or personal details with any third party, other than merchants from whom you make purchases.LiteXpressUSA.com collects information from our users at several different points on our website. Information is collected when you:
Place an order
Make changes or additions to your account settings
Use our Shopping/Gift Services
Enter site contests, such as sweepstakes
Participate in a site survey
Use our customer service and feedback links to communicate with us
To make a purchase, request a catalog, redeem a gift certificate or coupon, send or redeem an eGift or create a Wish List on our site, you must first register with us. When filling out our registration form you are required to give your contact information (such as name, street address, phone number and email address). Your registration information becomes part of your personal account, which you can access by selecting the Your Account tab at the top of our site.
Selecting to receive newsletters tells us that it’s okay for us to put you on our mailing list. You can unsubscribe from your user account if desired.
Placing an Order
We request information from you in our checkout area when you place orders with any of the catalogs on our site. During checkout you must provide your credit card number and shipping address information if it’s different than your default account. You also have the option to have your credit card information securely stored in Your Account for future use (see Your Account below). After the checkout process is complete, your purchase information is securely forwarded to our order fulfillment company (BigShow Fulfillment, LLC). They will use this information so they can fulfill your order and contact you if they have questions regarding your order.
The personal information you enter during registration and/or during checkout is stored in your personal account area, also known as Your Account. You can access Your Account to add or change information, including changing your privacy settings, by entering the email address you used when you registered and the password you created. You also have the ability to add new credit card or shipping information to Your Account when placing an order. If you have elected to store your credit cards with us, we only display the last five digits of your credit card number in your account area. The full credit card information is stored on secure offline servers. For more information on how we protect your credit card information, please see our Security section below.
From time to time our site requests information from you via surveys. Participation in a survey is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and customer satisfaction of our site.
In order to participate in LiteXpressUSA.com sponsored contests or sweepstakes you will be required to provide us some information. Participation in these contests is completely voluntary and you have a choice whether or not to disclose this information. You also have the option not to have the information you give us distributed to other third parties not specifically involved with the promotion. Information requested may include contact information (such as name, email address and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Contests may be managed by a third party and this third party is not allowed to use the information you supply us for any other purpose except to manage the contest. Prizes are provided directly from LiteXpressUSA.com unless the contest is being sponsored by a catalog merchant or other specified third party. In this case, the prize will be awarded by the catalog merchant or third party and the information you provide will be shared with them.
Customer Service / Feedback Links
LiteXpressUSA.com uses an email link located on the "Contact Us" page to allow you to contact us directly with any questions or comments you may have. We read every message and do our best to reply within 24 hours. The information you provide in these emails is used to respond directly to your questions or comments you may have.
Our website takes every precaution to protect your information. When you submit sensitive information, that information is protected both online and offline. Website security is reviewed regularly to ensure we are up to date with industry standards and technology.
We want you to feel safe and secure while visiting LiteXpressUSA.com. To ensure that your credit card information is even more secure, use our secure transmission (SSL) when you give us your credit card information. We encrypt all credit card information and store it on a server that isn’t accessible on the Internet. Once we store that information, it cannot be displayed anywhere on LiteXpressUSA.com.
Internally, LiteXpressUSA.com takes extra caution to limit access to customers’ information. Only a few individuals within the company are given degrees of access to customers’ personal information according to job function and necessity. Access is granted to these employees through special passwords. All employees are kept up to date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure guarded environment.
Third Party Advertising
Some of our advertising is served by third party advertising companies which deliver a cookie to you so the ads you see can be tracked and ensures that you are not shown the same ad too many times. Since the third party advertising company only tags your computer with a number, they have no personal information about you. LiteXpressUSA.com does not provide these third party advertising companies with any personally identifiable information. However, these companies may use non-personally identifiable information about your visits to the LiteXpressUSA.com and other sites in order to provide advertisements on our sites and other sites about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
LiteXpressUSA.com uses our Web server log files to help track the performance of our site. We do not tie the IP addresses within the log files to your personally identifiable information.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.
Notification of Changes
This web site contains links to other sites. Please be aware that we, LiteXpressUSA.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.